SKU PROJ-003 · Release 2024
First product designer at Gireve, on invoice verification between EV charging players. The challenge: prove the value of design and lay foundations that hold after the designer leaves. They carried a twelve-month project afterwards.
Gireve is a B2B charging interoperability platform: its Connect Place solution connects charge point operators (CPO) and e-mobility service providers (e-MSP). In a still-fragmented market, user journeys lacked consistency and slowed product adoption. The product was in the middle of a reorganization and a shift to agile, with no designer in place.
When there's nothing in place, you start by understanding who does what: CPOs, e-MSPs, product, tech and business teams. Stakeholders were mapped to put design where decisions are made. Listening came before mockups.
The design system, built to outlive its designer, started from standards, starting components and conventions. In parallel, the interfaces of the Clearing module were structured. The module checks invoices between charging players: data extraction (number, period, issuer, amounts), contextual help, discrepancy handling.
Workshops with the business teams made it possible to co-build, then the foundations were documented and the context passed on to Eva Chanthapanya (Yeita), who then led a twelve-month mission on billing, as a PM-designer pair, with in-depth discovery and DesignOps.
In three months: stakeholders mapped, first bricks of the design system, structured Clearing module. On these foundations, Eva built a product culture around billing.