Retail Digital Booster · BNP Paribas

SKU PROJ-006 · Release 2020 to 2023

Retail Digital
Booster

Open Banking Design system API

Three years in BNP Paribas's Open Banking: APIs for 5 international entities, and Stellar, the design system co-created with the devs, across a dozen products. Joined as a UX designer, left as a product manager.

12 products covered by the Stellar design system
5 international entities: France, Italy, Belgium, Luxembourg, Asia
3 years from UX designer to product manager

Spec sheet

Role
UX Designer, then UX Designer / Product Manager, IT Group.
Goal
Develop APIs for the group's international entities, and keep the UX consistent across the board.
Duration
3 years (2020 to 2023).
Team
Product Management squad, business and IT teams, Scrum Masters, Fabernovel for Stellar.
Tools
Figma, Jira, qual & quant studies, ideation workshops, PI plannings.
Tracked indicators
End-user satisfaction on the B2B journeys.
Industry
Banking: BNP Paribas, IT Group, Montreuil.

The problem

Open Banking enables financial institutions to share data through APIs. The Retail Digital Booster program's mission: develop APIs for BNP Paribas' international entities (France, Italy, Belgium, Luxembourg, Asia) to make use of data, optimize marketing campaigns and improve product life cycles. Within the Product Management squad, the role: keep UX consistent across the board, on products built by IT, far from real usage.

The method

01 Show the value of the APIs

The work was to spot opportunities and show what the APIs brought to each entity, supporting squads on their quarterly roadmaps and coordinating dependencies between products (security, data verification). PI plannings were co-organized with the tribe's Scrum Master: demanding demos, and moments where business users questioned the squads directly.

The “Documents & statements” screen of a BNP Paribas client area

02 Bring teams closer to users

A feedback framework brought teams back to real needs: product owners feed concrete feedback into development. When the programme expanded to cash management products with interfaces, the user experience was taken on for visual consistency and less product debt.

The Stellar team process: Design, Develop, Deliver

03 Co-create the Stellar design system

Stellar was co-created with Fabernovel's developers. Rolled out first on a pilot product, then extended to a dozen products, as a library available to developers.

The Stellar design system: the palette, co-built with Fabernovel

The outcome

APIs adopted by five international entities, a feedback framework that brought teams closer to end users, and Stellar rolled out to a dozen products.

They said

Matteo has demonstrated his design system skills. His sense of sharing and communication streamlines collaboration with developers, business teams and IT. Excellent prioritization skills, strong adaptability: he excels in agile organizations. Positive and energetic, he rallies teams toward the collective goal.
Romuald Senathirajah · Product Manager, BNP Paribas

Other drops

SKU PROJ-001 Product, data & AI · Citeo → SKU PROJ-002 Espace Territoires · Citeo → SKU PROJ-003 Clearing · Gireve →

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